When There is No Easy Button: Donor Relations Gone Wrong


Presented by Sarah Sims


It’s happened to the best of us. You throw an amazing surprise birthday party for a top donor, he feels the love, everyone is happy….and a week later he calls because his scholarship was overlooked and not awarded that year. Or, a faculty member passes away in the middle of your donor dinner…while he is playing the piano. Or, your donor mistakes the centerpiece for an appetizer and eats a handful of potpourri. As donor relations professionals, we have seen it all and are often positioned to be “the fixers”. How we handle these situations, turn a negative into a positive, and ultimately prepare for the next surprise is the truest test of our profession. Join us for an energetic, fast paced, sometimes shocking (and maybe hilarious), conversation on how to deal with unexpected and recover when there is no easy button around.

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